Had the “pleasure” of chatting with Dipsikha Mukherjee, who advised me that even though my tablet is under warranty, and my problem is with HP installed software, it’s not part of their warranty. After telling me I would receive a call from level 2 support for a fee, S/he then allowed me to wait 12 minutes to tell me I would receive the call in 24-36 hours.
Well, HP, you can keep your tablet because I’m returning it. This is the second time I’ve been unhappy with customer service (previous was with another of the three laptops I’ve bought in the last six months).
My workstations and my staff’s workstations are all HP, and your level of service is not proportional to the amount I’ve spent.
Plus, your client support person ended the session without asking if I had any other concerns, albeit did state “You will ge the call. Do not worry” WTH….Do you even train these people??? When is it ok to EVER “hang up” on a client with a product problem that you’re not willing to solve (without a service fee)……
Going to take the advice of my peers and get an Apple for my next tablet to replace this junk. And it is junk when the only purpose of the tablet is for me to take notes using a Microsoft Ink pen with MS Note and it can’t do that without making an incredible amount of “pen jitter” to the point it destroys the experience and makes me want to go back to pen and paper and simply scan the pages.
Why do I think an Apple product will be any better? Well, maybe I’m hopeful, albeit I think I won’t have a customer support person take up over half an hour of my time to tell me that they don’t support the software that comes pre-installed on the computer. That’s my hope anyway. Considering I’ve bought over a dozen HP computers in the last four or five years between my office and home, it’s worth a shot…..
Robert Weinstein is a husband, dad, stock market junkie, real estate broker, and of course…Insurance agent. Interests include my family, economics, marketing, technology, real estate, finance/investing, history, and Asia.
Robert’s insurance expertise includes having the designation of Certified in Long-Term Care (CLTC) and assist in asset protection for families with members entering retirement.
Robert is also an accomplished syndicated writer whose work can be found in TheStreet, MainStreet, CNBC, Forbes, Yahoo Finance, Seeking Alpha, MSN Money, The Money Show, Stock Saints, Motley Fool, Fidelity, Minyanville, RealMoney Pro, and many national and international newspapers.