KING OF PRUSSIA, Pa., Aug. 4, 2016 (GLOBE NEWSWIRE) — TMG Health, the leading national provider of Business Process Outsourcing solutions to the Medicare Advantage, Medicare Part D and Managed Medicaid markets, announces the appointment of John Sanders as Vice President of Customer Service.
Sanders will oversee TMG Health’s Customer Service Operations which serves more than 4.1 million members across the nation for the company’s 32 client health plans. He is responsible for developing strategies that support initiatives to enhance the member experience and to strengthen the underlying processes for providing exceptional service to the company’s clients and their members and providers.
“Millions of seniors across the nation rely on TMG Health’s Customer Service division to answer their questions, solve their issues and ensure that they receive the healthcare services they need to stay active and healthy,” said Trish Savitsky, Senior Vice President and Chief Services Officer of TMG Health. “I am confident that John’s leadership skills and operational expertise will move us forward as we continue to strengthen and enhance our services to further ensure an excellent member experience.”
Sanders brings more than 20 years of Customer Service and Management experience to TMG Health. He recently served as the Director of Customer Experience for Highmark, Inc., Wilkes-Barre, Pa., where he was responsible for providing strategic leadership, managing financial performance and developing strategic plans for customer operations. His leadership resulted in national recognition by the Blue Cross Blue Shield Association for Culture Change, Coaching Program, and Voice Analytics.
He has also held management roles at CPG International, Scranton, Pa. and Ray Terwilliger and Associates, Kingston, Pa.
Sanders holds a bachelor’s degree in Human Resources Management with a minor in Psychology from King’s College, Wilkes-Barre, Pa. and is a Certified Facilitator of leadership training programs through Development Dimensions International.
About TMG Health
TMG Health is the leading national provider of Business Process Outsourcing solutions for Medicare Advantage, Medicare Part D and Managed Medicaid plans. With more than 18 years of experience in providing technology-enabled services to the government market exclusively, our knowledge of health plan processes, regulatory requirements, and the daily challenges plans face within the government market is second to none. Our expertise, coupled with a strong commitment to our Clients’ success, positions us as a trusted partner who can help solve the challenges of today and prepare for those of tomorrow.
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