FOSTER CITY, Calif., Dec. 2, 2016 (GLOBE NEWSWIRE) — Blue Cross Blue Shield of Michigan was ranked the top health insurance company for Baby Boomers in a new survey conducted by Insure.com.
Respondents to the survey between the ages of 51 and 69 gave ratings based on the following insurance company factors: customer service, claims handling, value for price, plan to renew, and would recommend.
First place: BCBS of Michigan
- Overall score: 90.8
- Value for price: 4.75
- Customer service: 4.75
- Claims processing: 4.5
- Plan to renew: 80%
- Would recommend: 90%
Second place: Blue Shield of California
- Overall score: 90.7
- Value for price: 4.75
- Customer service: 4.25
- Claims processing: 4.5
- Plan to renew: 94%
- Would recommend: 93
Third place: Independence Blue Cross
- Overall score: 90.6
- Value for price: 4.75
- Customer service: 4.25
- Claims processing: 4.75
- Plan to renew: 88%
- Would recommend: 90%
The results of the Baby Boomer survey echoed those found in the general study in which regional insurers lead in the overall satisfaction results. Baby Boomers favored Blue Cross Blue Shield affiliates this year, which were all strong in the “value for price” category. Members of this demographic become eligible for Medicare at 65, and since opinion of the program is generally favorable, companies may have received a boost from Medicare-enrolled members.
Blue Cross Blue Shield of Michigan was number two in the general survey, but came in first with Baby Boomers. Blue Shield of California was second, and Philadelphia-based insurer Independence Blue Cross came in third. Independence Blue Cross, or IBX as it’s known, is one of these 38 independent Blue Cross Blue Shield licensees and covers the specific counties of Bucks, Chester, Delaware, Montgomery, and Philadelphia in Pennsylvania.
“The Baby Boomers are a group at a particular age where health claims are going to increase,” says Jennifer Shelton, managing editor of Insure.com. “Unlike Millennials, these are people who are likely using their networks and dealing with claims on a fairly regular basis. In a notoriously difficult industry to navigate, I’m glad to see such high overall scores.”
See scores and rankings for all 15 health insurance companies in the general survey.
Insure.com’s Best Heath Insurance Company survey removes the guesswork from finding the best companies in the industry. Not only can you compare five of the most important factors when choosing your carrier, but now you can sort companies by your priorities, like age or location, and immediately have your own top three from which to get and compare quotes.
For more details on the survey, including company scores and rankings across categories, please see the full feature on Insure.com.
Methodology
Insure.com commissioned Op4G to survey more than 3,700 insurance customers nationwide in June 2016. The survey collected customer ratings for 15 leading companies in the health category. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insure.com website.
Health insurers were ranked according to a weighted 5-point measurement of the following factors: customer service, claims processing, value for price, would recommend and would renew. Weighted measurements were derived from surveyed policyholders’ rank of prioritization of these factors.
The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource.
Insure.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the ratings.
About Insure.com
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Diana Dang650.703.6349